Refund policy

Refund Policy

Last updated: September 18, 2026

At INMENSIDAD, our artwork is made to order. Each piece is produced specifically after you place your order through our production and fulfillment partners. Because our products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or incorrect color selection.

Please carefully review the product description, dimensions, artwork details, and shipping information before placing your order.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us if your item arrives damaged, defective, or incorrect.

To request a refund or replacement, please contact us within 30 days of delivery and provide:

Your order number.
A description of the issue.
Clear photographs of the product showing the problem.
Photographs of the packaging, if the packaging was damaged.

We will review the information provided and, where appropriate, arrange a replacement or refund for the affected item.

If a replacement is approved, you will not be charged for the replacement product due to a manufacturing or fulfillment error.

Printing and Color Variations

Because our products are printed using different materials, printing processes, and production equipment, minor variations in color, texture, positioning, or appearance may occur.

Colors may also appear slightly different depending on your monitor, screen settings, or device.

Minor variations of this type do not necessarily constitute a defect. However, if you believe your artwork has a significant quality or printing issue, please contact us so that we can review it.

Lost or Undelivered Orders

If your order appears to have been lost during shipping or has not arrived within a reasonable period after the estimated delivery date, please contact us.

We will review the shipment and, where appropriate, work with our production and fulfillment partner and the shipping carrier to determine the appropriate solution.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered because the address provided by the customer is incorrect or incomplete, additional costs may apply if a replacement order is requested.

If you notice that your shipping address is incorrect after placing an order, please contact us as soon as possible. Because many products are made to order, we may be unable to change the shipping address once production or fulfillment has begun.

Order Cancellations

Because our products are made to order, cancellation requests must be submitted as soon as possible after placing an order.

We cannot guarantee that a cancellation request can be accommodated once an order has entered production or fulfillment.

If you would like to cancel an order, please contact us promptly at inmensidad.art@outlook.com with your order number.

Refunds

If a refund is approved, the refund will generally be issued to the original payment method used to place the order.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, or credit card company.

If you have received confirmation that a refund has been issued but it has not appeared after a reasonable processing period, please contact us at inmensidad.art@outlook.com.