Privacy policy

Privacy Policy

Last updated: September 18, 2026

INMENSIDAD (“we,” “us,” or “our”) operates this online store and website, including its content, products, features, and services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, browse our products, place an order, contact us, or otherwise interact with our services.

Our store is powered by Shopify, and our products are produced and fulfilled through print-on-demand services, including Gelato and its fulfillment partners.

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information:

Contact and order information

This may include:

Name and surname.
Email address.
Billing address.
Shipping address.
Phone number, when provided or required for order fulfillment.
Order details, including products purchased, order history, and transaction information.
Information you provide when contacting us or requesting customer support.

Payment information

Payments may be processed by Shopify Payments, third-party payment providers, or other payment services available through our store.

We may receive information necessary to confirm and process a transaction, but we generally do not have access to your complete payment card number.

Device and usage information

When you visit our website, certain information may be collected automatically, including:

IP address.
Browser type and device information.
Network information.
Pages or products viewed.
Referring websites or sources.
Information about how you interact with our website.
Cookies and similar technologies.

We may use this information to operate, secure, analyze, and improve our website and services.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you, when you place an order, subscribe to communications, contact us, create an account, or otherwise provide information.
Automatically through our website, including through cookies, pixels, logs, and similar technologies.
Through Shopify and other service providers that help us operate our store.
Through fulfillment and shipping providers, when necessary to produce and deliver your order.
From other third parties, where permitted by applicable law.

3. How We Use Personal Information

We may use personal information for the following purposes:

Order processing and fulfillment

We use your information to:

Process and confirm your orders.
Process payments and refunds.
Produce made-to-order products.
Arrange shipping and delivery.
Provide order and shipping updates.
Process returns, replacements, or other customer-service requests.

Because INMENSIDAD uses a print-on-demand business model, information necessary to fulfill an order may be shared with Gelato and relevant fulfillment or production partners. Gelato may use production partners in different locations to produce and fulfill products.

Customer support

We may use your information to respond to questions, requests, complaints, and other communications.

Website operation and improvement

We may use information to:

Operate and maintain our website.
Understand how visitors use our website.
Improve our products, services, and shopping experience.
Detect technical problems.
Protect the security and integrity of our website.

Security and fraud prevention

We may use personal information to detect, investigate, and prevent fraudulent, unauthorized, illegal, or otherwise harmful activity.

Marketing

Where permitted by applicable law, we may use your contact information to send marketing communications about INMENSIDAD, including new collections, artwork, products, or promotions.

You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism included in the communication.

Legal obligations

We may use and disclose personal information when necessary to comply with applicable laws, regulations, legal processes, governmental requests, or to establish, exercise, or defend legal claims.

4. How We Share Personal Information

We may disclose personal information to third parties when necessary to operate our business and provide our services.

These parties may include:

Shopify

Our store is hosted and powered by Shopify. Shopify processes information relating to customers' interactions with Shopify-powered stores in order to provide its services and related functionality.

You can learn more about Shopify's privacy practices through its privacy policy and privacy controls.

Gelato and fulfillment partners

We use Gelato for print-on-demand production and fulfillment.

When you place an order, information necessary to produce and deliver the product may be transmitted to Gelato and relevant production, fulfillment, and shipping partners.

Gelato states that information such as name, email address, postal address, telephone number, and order information may be processed in connection with orders and fulfillment.

Payment providers

We may share information necessary to process payments with Shopify and other payment providers made available through our store.

Shipping and logistics providers

We may share shipping information, such as your name, address, telephone number, and order-related information, with carriers and logistics providers when necessary to deliver your order.

Analytics, advertising, and marketing providers

Where applicable, we may share or permit access to certain information with service providers that help us analyze website usage, communicate with customers, or provide advertising and marketing services.

These providers may process information according to their own privacy policies and applicable agreements.

Legal and business purposes

We may disclose information where reasonably necessary to:

Comply with applicable laws or legal processes.
Respond to lawful requests from authorities.
Protect our rights, property, or services.
Investigate fraud or security issues.
Enforce our terms and policies.
Participate in a merger, acquisition, restructuring, sale of assets, bankruptcy, or similar business transaction.

5. Relationship With Shopify

Shopify provides the ecommerce platform that hosts and operates our online store.

Information submitted through our store may be transmitted to Shopify and to third-party service providers used to provide the services associated with your purchase.

Shopify may process personal information in accordance with its own privacy policies and applicable laws. Shopify also provides privacy controls through which individuals may exercise certain rights regarding information processed by Shopify.

For more information, please review the Shopify Consumer Privacy Policy and Shopify Privacy Controls.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

Operate essential website functions.
Remember preferences.
Maintain shopping-cart functionality.
Understand website traffic and usage.
Improve our services.
Support analytics and, where applicable, marketing or advertising.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You may be able to manage certain cookie preferences through the privacy or cookie controls available on our website and through your browser settings.

7. Marketing Communications

If you subscribe to marketing communications or otherwise provide the required consent, we may send you promotional communications about INMENSIDAD, including products, collections, artwork, and special offers.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

Even if you opt out of marketing communications, we may continue to send non-promotional communications necessary to process or manage your orders, such as order confirmations, shipping updates, or customer-service messages.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on factors including:

Whether the information is necessary to provide our services.
Whether we need the information to maintain transaction records.
Legal, tax, accounting, or regulatory obligations.
The resolution of disputes.
The establishment, exercise, or defense of legal claims.

When personal information is no longer reasonably necessary, we may delete it, anonymize it, or otherwise dispose of it in accordance with applicable law.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

10. International Data Transfers

Because we use international service providers, including Shopify, Gelato, payment providers, fulfillment partners, and other technology providers, personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.

These countries may have data protection laws that differ from those in your country.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

11. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information, which may include:

Right to access: You may request access to personal information we hold about you.
Right to correction: You may request correction of inaccurate or incomplete information.
Right to deletion: You may request deletion of personal information, subject to applicable legal exceptions.
Right to portability: In certain circumstances, you may request a copy of your personal information in a portable format.
Right to object or restrict certain processing: Where applicable, you may request that certain processing of your information be restricted or stopped.
Right to withdraw consent: Where processing is based on consent, you may withdraw your consent, subject to applicable law.

These rights are not absolute and may be subject to legal limitations.

To exercise a privacy right, please contact us using the information provided below. We may need to verify your identity before processing your request.

If you are located in a jurisdiction that provides additional privacy rights, we will handle your request in accordance with applicable law.

12. Children's Privacy

Our website and services are not directed toward children where use of the services would require parental consent under applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe that a child has provided us with personal information in circumstances where such collection was not permitted, please contact us so that we can review and, where appropriate, delete the information.

13. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

These third parties may have their own privacy policies and terms. We are not responsible for the privacy, security, or practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal and regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this policy and publish the revised version on this page.